Arc The Hotel - Ottawa

Location and fair price

Cost of parking too expensive and room too small

Location was so good in downtown Ottawa.

The location of the hotel was great. Walking distance to everything. Bed was really comfortable and a nice added touch of chocolate on your bed at night.

We spent 3 nights at the hotel of which my first night I had to tell neighbors on both sides that having a party at 12:30 at night which woke me up was not going to fly. Walls are paper thin.Air conditioning unit was loud when it kicked in. Bathrooms need to have an overhaul. Frette bathrobes but where were the Frette towels? I'm all about the environment, however when it comes to recycled toilet paper I draw the line. One guy ( wish I could say gentleman) who was on the morning staff with dark hair,running the front desk was unprofessional and rude. No free wi-fi in the room

Cool boutique ambiance, jazz in the bar (was there during the jazz festival) - room quiet, bed-linen top quality, very pleasant staff, great lounge area with free good coffee

Room was small with little storage space - and broadband cost extra (I dont care that this is standard in most hotels - this is a pet peeve of mine)

Very friendly & helpful staff. Would recommend to friends, I would also stay there again

No swimming pool

Location, Location, Location. Went there for Canada Day celebration and it proved to be a great location for access to Parliament hill.

The staff at reception very friendly and helpful. Nice design and well- equipped gym a bonus. I would stay at the Arc again

Wifi only available for free in the lobby. Given the price of a room, wifi should be free in rooms as well.

The location was great for walking to the Parliament Buildings, to galleries, to shopping and eating, and near major highways. The service was excellent. The employees were very attentive especially for the valet parking. The boutique design elements were appreciated. Fresh flowers in the bathroom.

The cleaning staff needs to be more thorough. Close the pocket door to the bathroom of #612 and clean it.

Good location and facilities and because we got a deal it was very well priced for the room quality. Concierge and bell staff were friendly.

The girl on the front desk was disinterested and dismissive and we had slow service on check in and several other occasions even though there were no other guests around. In the end the doorman checked us in to the hotel, which is not the courteous or professional welcome we would expect. The cordless phone in the room was broken and annoying. We were told (same girl) that there were no plans to fix it and we should use the other phone. If that's true it would be better that the phones are removed.

This hotel has some great aesthetic touches to it -- especially on the main level. The staff was friendly and very service-oriented. The location is great for proximity to Parliament Hill and several good restaurants, etc.

We felt as though this hotel was trying to be something it wasn't (trendy looks, but poor overall room comfort). You get the sense that they took an old building and completed extensive surface renovations -- but the "bones" of the place still aren't great (slow elevators, bad mattress, very small rooms).

The reception staff were professional and efficient. The rooms are nicely appointed. The hotel has a luxury lounge look and feel.

The elevators are slow and the walls are not soundproof at all.

We Love the Arc ..Rooms a bit cramped ..Furnishings in Lobby and Dining Room looking tired and worn ..Staff terrific ..always gracious and helpful ..

Convenient location. Good food and bar in-house. Friendly staff.

Sorry, but I'm going to voice a complaint that I made while at the hotel. a business associate left a voice mail message for me, my message light was flashing, I tried to pick it up, system told me there was no message, I was assured no message was left -- and missed an important communication because a message was left and apparently erased. Bummer. Bad practice. I don't care how many times the hotel checked my phone after this. I also don't like being told the message system is simple to use, as if I'm some doofus, only to have hotel employees experience the same anomalies when trying to use the message system from my room.

I have stayed at the Arc and continue to find it satisfactory

I don't like paying through the roof for wi fi especially when my Rogers 3g signal is so weak there

lovely room, and very courteous and helpful staff

the lounge was closed for a holiday function noise does travel a little in the rooms